At Graded Collectify, customer satisfaction is at the heart of everything we do.
We understand that buying collectible and graded cards online requires trust, and we take every measure to ensure that you receive exactly what you ordered — authentic, accurately graded, and well-packaged cards.
If for any reason you are not satisfied with your purchase, please review the following policy carefully to determine your eligibility for a return or refund.
1. Eligibility for Return
You may be eligible for a return only under specific conditions, as collectible items require authenticity protection.
A return request may be approved if:
The item received is not the same as described or displayed on the product page.
The grade, condition, or authenticity of the card does not match the description (e.g., incorrect grade, undisclosed defects, wrong card variant).
The item was damaged during shipping and reported within 48 hours of delivery with photographic proof.
All return requests must be made within 30 days of receiving your order. After 30 days, we cannot accept any return or refund claims.
2. Non-Returnable Items
Due to the nature and value of graded collectibles, the following items are not eligible for return:
Cards that were delivered in the exact condition and grading described on our website.
Cards that have been tampered with, opened, unsealed, or altered in any way by the buyer.
Cards that have been damaged, mishandled, or improperly stored after delivery.
Any return request submitted after 30 calendar days from the date of delivery.
Items purchased under special promotions, clearance, or mystery boxes (unless proven defective or incorrect).
Please note: Graded slabs with minor manufacturing marks, light scuffs, or microscopic case imperfections from grading companies are considered normal and not valid reasons for return.
3. Return Process
If your order meets the above eligibility criteria, follow the steps below to initiate your return:
Contact Us:
Send an email to contact@gradedcollectify.com with the following details:Your full name and order number
Clear photos of the received card (front, back, and grading label)
A detailed explanation of the issue or discrepancy
Approval Review:
Our quality assurance team will review your claim within 3–5 business days and verify it against product records and photographs.Return Authorization:
If approved, you’ll receive a Return Authorization (RA) Number and specific shipping instructions.
Please do not ship any item back without authorization — unapproved returns will not be accepted.Shipping the Item:
The card must be returned in its original graded case, securely packaged to prevent damage.
Customers are responsible for return shipping costs unless the error was caused by Graded Collectify (e.g., incorrect item sent).
We recommend using a trackable and insured shipping service, as we cannot be responsible for items lost in return transit.
4. Refunds
Once the returned item is received and inspected by our team:
We will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Refunds will only cover the product cost; shipping fees are non-refundable (unless the return was due to our error).
If the return is rejected (e.g., item not matching claim, damaged after delivery, or incomplete), the card will be shipped back to you.
5. Exchanges
We currently do not offer direct exchanges due to the unique nature of collectible cards — each card listed is a one-of-a-kind item.
If you wish to purchase another card, you may place a new order once your refund (if eligible) is processed.
6. Damaged or Lost Packages
If your order arrives visibly damaged or appears tampered with:
Notify us within 48 hours of delivery by emailing contact@gradedcollectify.com with unboxing photos or videos.
Claims submitted after 48 hours may not be eligible for review.
If the package was lost during transit, we will coordinate with the shipping carrier to investigate and resolve the claim.
We recommend recording an unboxing video when receiving high-value shipments for verification purposes.
7. Order Cancellations
Orders can be canceled only before they are shipped.
Once your order is marked as “Dispatched” or “In Transit,” it cannot be canceled or modified.
In case of cancellation before shipping, refunds will be processed within 3–5 business days.
8. Authenticity and Grading Disputes
All cards listed on Graded Collectify are professionally graded by verified companies (e.g., PSA, BGS, CGC).
We guarantee authenticity at the time of sale. However:
Graded Collectify is not responsible for post-sale grading disputes between the buyer and grading companies.
Verification of certification numbers can be done directly through the grading company’s website before purchase.
9. Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
Check your bank or PayPal account again.
Contact your credit card company — it may take additional time before the refund is officially posted.
Contact your bank or payment provider.
If you’ve done all this and still haven’t received your refund, please contact us at contact@gradedcollectify.com for assistance.
10. Contact Us
For all refund or return-related inquiries, please contact:
📧 Email: contact@gradedcollectify.com
🌐 Website: www.gradedcollectify.com
🕒 Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT +5)
We appreciate your trust in Graded Collectify — every card we sell is part of a collector’s story, and we’re committed to ensuring yours is handled with transparency and care.